Shipping & Delivery

FREE SHIPPING
We are happy to offer our customers great service. That's why we provide free shipping!

SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we cannot ship to. If you are located in one of these countries we will contact you.

LOST/MISSING PACKAGES
IlluminAmore is not responsible if the wrong address is entered during the checkout process. Please make sure your billing and shipping address are correct before processing your order. If we have made a mistake, we will take full responsibility for the original order placed for you at no cost to you.

CUSTOMS
We are not responsible for any custom fees once the items are shipped. By purchasing our products, you agree that one or more packages will be shipped to you and custom fees may apply upon arrival in your country.

SHIPPING TIMES
Shipping time is 10-15 days.
This does not include our 1-3 day processing time.
All shipping times exclude customs clearance delays

TRACKING INFORMATION
You will receive an email with a tracking number once your order ships, but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 1-3 business days for tracking information to update in the system. If your order was placed more than 7 business days ago and there is no tracking information yet, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items from the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us at illuminamore@gmail.com and we will do our best to help you.